Often composing the same old responses to your standard queries? Bored of your repetitive areas of the job? Jitbit’s Automation Principles (very fashionable amongst our ability end users) can offer with a few of that daily things for you personally.

The key display of the assistance desk application features a effective grid demonstrating all the knowledge on the present-day tickets. You can easily form and filter the requests, evaluation the current figures and in many cases perform "bulk" operations devoid of leaving the web site.

Jitbit Helpdesk features an integrated message board For each ticket. Below customers and specialists can submit updates and communicate with one another through e mail or the online app privately or publicly.

You are able to access Harmony Portal cloud apps with the newest variations of those supported browsers:

Remember to check our small 5 minutes introduction video below that swiftly walks you through all The essential functions of our ticket administration technique.

Should you be logged out because of inactivity, the Harmony Portal login web site is shown having a URL that identifies The situation you ended up final accessing. When you log in yet again from that display, you will be returned to the exact same monitor and Firm you were accessing after you have been logged out.

Join client working experience programs, automate workflows, and centralize vital client data for an individual source of real truth.

The built-in automation motor can trigger particular actions in response to predefined program activities. Organizations can use it to produce a variety of automation remedies: from triggering standard SLA deadline alerts - to intricate jobs like making Sophisticated chatbots.

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Regardless of whether you are a tech assistance "agent", an "administrator" or possibly a "supervisor", the grid very easily adjusts for your recent desires. This is actually the display screen you're gonna be checking out In most cases of one's workday, so we have literally put in yrs polishing it.

E mail integration - instantly turns email messages into assistance desk tickets, and sends out automated electronic mail notifications to each people and support engineers.

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We know the way challenging it is to handle countless tickets each day. That’s why we created a enable desk Device that simplifies the process rather than rendering it far more complex. It’s designed to seamlessly combine into your online business's services desk or simply a phone Middle. And give all those important assistance desk characteristics you’ll quickly arrive at depend upon.